- Ask for the employee’s perspective first.
- Provide positive as well as constructive feedback.
- Be specific: describe facts, behaviors, or actions.
- Cite specific examples to clarify your points.
- Check for understanding.
- Focus your attention on the employee’s needs.
- Paraphrase what you hear; check to see if your interpretation is correct.
- Keep informal notes in your file as a reminder of the discussion.
Asking questions during a feedback discussion
- What’s happened since the last time we met?
- What worked well?
- What have you learned?
- What strengths contributed to your success with that assignment?
- Why do you think X problem took place, and how can you improve the situation in the future?
- How can I support you?
Consulting with Your Senior HR Division Partner
- Consult with your Senior HR Division Partner on how to provide feedback (e.g., positive, developmental feedback when improvement is needed; more formal corrective action if/when needed), and meet regularly with employees throughout the year.